Terms and Conditions


Booking Guidelines

• No bookings will be accepted within twenty-four (24) of departure. Please call Cosmopolitan Travel at 1-888-877-7378 to book.
• E-Tickets are available for Internet bookings for selected itineraries. If the passenger desires a paper ticket when an e-ticket is available; there will be a fifty dollars ($50.00) fee imposed by the airlines for paper ticket to be issued.

Fares Information

• Credit cards are accepted at no charge. In the event that the airline does not accept credit cards or your card is declined and we have to process your card using our card machine, there will be a bank fee of 4% incurred for Visa/MasterCard/Discover and 5% for Amex cards.
• Taxes are additional and are only estimates. Actual taxes will be determined at the time of ticketing.
• Fare is guaranteed at time of booking only when accompanied by a valid credit card payment. In the event of a credit card transaction being declined for any reason, fare is subject to change until a valid form of payment is received and process by Cosmopolitan Travel.
• Fares that are booked on the last day to ticket must be submitted by 5:30 p.m. Eastern Time. Bookings made after the 5:30 p.m. deadline will not be honored that day and fares are subject to change until an when a valid form of payment is received by Cosmopolitan Travel.
• Cosmopolitan Travel may rebook certain itineraries due to routing problems or schedule changes. The new itinerary will be emailed and/or faxed to the client.
• All changes to payment information must immediately be called directly to Cosmopolitan Travel.

Form of Payment

Credit Cards

• Most airlines accept major credit cards (VISA, MasterCard, American Express, and Discover) as a form of payment; however certain airlines and/or programs do not accept credit cards. You will be advice at the time of booking.

When paying with a credit card; Cosmopolitan Travel requires the following:

• Imprint of the credit card with cardholder’s signature and a copy of the cardholder’s driver’s license.
• Billing address and telephone number of the cardholder for account verification

In the case of a companion traveler, a note from the credit card holder indicating that he or she is purchasing the ticket on behalf of someone else. Cosmopolitan Travel does not accept third party transactions where the credit card holder is not traveling.

• Please download the Cosmopolitan Travel Credit Card Authorization Form (Click here for DOWNLOAD Form) and send the form along with supporting documents via email reservations@cosmopolitan-travel.com

• Debit Cards will be honored. However, it is the agent’s responsibility to insure that their client has sufficient funds with their respective banks to authorize any charges made. In the event that the Debit Card Transaction is declined for any reason, fares are subject to change until a valid form of payment is received by Cosmopolitan Travel.

Shipping and Delivery

• Cosmopolitan Travel recommends US Express Mail, UPS, Airborne Express/DHL, and Federal Express as the preferred methods of ticket delivery.
• Cosmopolitan Travel is happy to accommodate your requests for Saturday delivery; however we are unable to absorb those costs. Saturday delivery from the major providers, range from fifteen ($15.00) to fifty ($50.00) dollars. Contact us for further details.
• Tickets are sent via US regular mail if payment is received at least eight (8) days before departure.
• Tickets will be delivered within five (5) business days after the reservation is complete with a valid form of payment.
• Payments received after 5:30 p.m. Eastern Time will not be processed until the following business day.
• In the case of E-Tickets, Passenger receipts will be delivered via E-Mail unless special delivery methods are requested.
• Any lost ticket charges and/or penalties resulting from delivery will be the sole responsibility of the client.

 

 

 

 

 

 

 

 

 

Ticketing Procedures

Provide Contact information, credit card information, once we receive the information we will process the request in the order they are received. If we should have any questions, we will contact you. Tickets will then be forwarded to our delivery department for processing and documentation. If you have specific delivery requirements, or require a fax copy of the Passenger Receipt, you will need to send a fax to the Delivery Department with any instructions or requests.

We understand that this process may differ from what you are accustomed to; however, we are certain that this will enable us to provide faster and more accurate ticketing for you. Additionally, there will be less opportunity for missed ticketing when we have paperwork from you. For your convenience we have a Ticketing FAX Cover Sheet for your use.


Cancellations and Refunds

• Cancellation penalties or fees apply to all cancelled bookings from the airlines and the agency. Check your bookings to verify the penalty amounts.
• In terms of refunds: Once tickets are returned to Cosmopolitan Travel, a standard period of four to six weeks is required to process refunds.

Name Changes

• Name changes are not permitted. Please verify the accuracy of all information before submitting a booking for ticketing. Cosmopolitan Travel is unable to absorb fees imposed by carriers for the reissue of tickets due to incorrect information or to correct spelling errors. It is the responsibility of the passenger(s) to ensure the accuracy of the information supplied. To avoid errors, it is suggested that the passenger’s names and ages be matched and double-checked against the traveler’s passport information at the time of booking.
Group Requests

• Cosmopolitan Travel is happy to accommodate your needs for any groups that you may be putting together. Should you have a group of ten or more passengers, fill out the Cosmopolitan Travel Group Request form and email it to our Coordinator at groups@cosmopolitan-travel.com
Frequent Flyer Miles/Special Meals/Seating Requests/Schedule Changes

• Once booked and ticketed, it is the responsibility of the passenger, to contact the airlines or the agent to give Frequent Flyer account information, request special meals, or to arrange seating. It is the responsibility of the passenger to confirm the times of the flights which have been booked at least 72 hours before their scheduled departure.

Travel Documents

• It is the responsibility of the passenger to ensure valid passport and entry visas are obtained for all destinations.
For additional information, please contact us via E-Mail or contact our Reservations Support Center at 888.877-7378.

Hours of Operation
The hours of operation for Cosmopolitan Travel offices in Cambridge, Massachusetts are:
9:00 a.m. to 5:30 p.m. (EST) Monday to Friday
10:00 a.m. to 1:00 p.m. (EST) Saturday

Disclaimer:
Neither AA/UA/AK/LH/NW/DL nor any other ATC or IATA carrier shall be liable for any loss, damage, injury, accident, delay or irregularity which may be occasioned by reason of defect or through the acts of commission of any person or company performing or rendering the services other than carriage by air. Transportation shall be subject to each carrier's respective contract of carriage.